Terms and Conditions

Last updated: February 19th, 2026

These Terms & Conditions (the “Terms”) govern your access to and use of the Brytesoft website, applications, interfaces, and services (collectively, the “Platform”). The Platform is operated by Des Voeux Digital Limited, a company incorporated in Hong Kong (“Des Voeux Digital”, “Brytesoft”, “we”, “us”, “our”).

By creating an Account, browsing, listing, purchasing, or otherwise using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

If you use the Platform on behalf of a business or other entity, you represent and warrant you have authority to bind that entity, and “you” includes that entity.

1. Definitions and Interpretation

1.1 Definitions

In these Terms:

“Account” means a registered user account on the Platform.
“Activation Key” or “Key” means a digital code, license key, activation code, account token, or similar digital credential enabling access to software, digital content, or services.
“Buyer” means a user who purchases a Key through the Platform.
“Seller” means a user who lists and sells Keys through the Platform.
“Listing” means an offer by a Seller to sell a Key via the Platform.
“Transaction” means the purchase of a Key by a Buyer from a Seller through the Platform.
“EULA” means the end user license agreement and any publisher/manufacturer/platform operator terms governing the relevant software/product/service.
“Fees” means any platform fees, service fees, seller fees, processing fees, or other fees payable to Brytesoft as displayed on the Platform or in Seller tools.
“Content” means all information, text, images, graphics, Listings, messages, and other materials made available on or through the Platform (whether provided by Brytesoft or users).
“Money‑Back Guarantee” or “MBG” means Brytesoft’s refund/replacement and resolution program set out in Section 10 (and summarized on the Platform from time to time).
“Business Day” means a day other than a Saturday, Sunday, or public holiday.

1.2 Interpretation

Headings are for convenience and do not affect interpretation.
“Including” means “including without limitation”.
A reference to “person” includes an individual, company, partnership, trust, and any other legal entity.

2. Marketplace Role (Platform Intermediary; Not the Seller)

2.1 Brytesoft is a platform intermediary

Unless Brytesoft is expressly identified as the seller in a particular offer or checkout flow, Brytesoft is not the Seller, does not take title to Keys, and does not enter into the sale contract for Keys. The sale contract for each Transaction is formed directly between Buyer and Seller.

2.2 Services Brytesoft provides

Brytesoft provides the Platform, technical checkout and delivery features, customer support, and dispute/MBG administration to facilitate Transactions.

2.3 No partnership or employment

Nothing in these Terms creates any partnership, employment, franchise, joint venture, or agency relationship between Brytesoft and any Seller. Sellers act in their own name and on their own responsibility.

2.4 Payment collection and settlement (limited agent mechanics)

To operate the Platform efficiently, you acknowledge and agree that Brytesoft may (directly or through payment service providers):

collect payments from Buyers in connection with Transactions;
hold such amounts temporarily, deduct Fees, and remit net proceeds to Sellers according to Seller payout rules; and
where applicable under these Terms (including MBG outcomes, chargebacks, reversals, fraud, or policy enforcement), withhold, suspend, reverse, set‑off, or adjust amounts payable to Sellers or refundable to Buyers.

2.5 Authority to act for refunds and dispute outcomes

Where a refund, replacement, or other adjustment is issued under Section 10 (MBG) or Section 11 (Chargebacks), you authorize Brytesoft to implement that outcome operationally, including by debiting Seller balances, delaying payouts, or placing reserves to manage risk.

2.6 No endorsement

Brytesoft does not endorse or guarantee any Seller, Listing, or Key. Any verification steps we conduct are risk controls and do not constitute a warranty, certification, or endorsement.

3. Eligibility, Account Registration, and Security

3.1 Age and capacity

You must be at least 18 years old (or the age of majority where you live, whichever is higher) and have legal capacity to enter into these Terms.

3.2 Accurate information

You must provide accurate, current, and complete information and keep it updated.

3.3 Account security

You are responsible for safeguarding login credentials and all activity conducted through your Account. Notify us promptly of suspected unauthorized access.

3.4 Verification; compliance checks

We may (without obligation) request identity, business, compliance, or payment verification for Buyers and/or Sellers, and may suspend or restrict Accounts pending verification or investigation.

3.5 One Account; no circumvention

You must not create or use multiple Accounts to circumvent enforcement actions, Fees, restrictions, or dispute outcomes.

4. Listings, Seller Obligations, and Prohibited Items

4.1 Seller responsibility (core rule)

Sellers are solely responsible for:

the quality, authenticity, origin, and functionality of Keys;
ensuring Keys are lawfully obtained and legally transferable/resaleable (if transfer/resale is permitted);
ensuring Listings are accurate, complete, and not misleading; and
ensuring all Seller activity complies with applicable laws and third‑party rights (including publisher/platform rules).

4.2 No illegal, infringing, or restricted Keys

Sellers must not list Keys that are stolen, fraudulently obtained, generated via misuse, duplicated, or otherwise illegitimate, or that infringe intellectual property or violate contractual restrictions.

4.3 Listing requirements

Each Listing must clearly disclose, where applicable:

product title, edition, and version;
platform compatibility and activation method;
region restrictions, locks, or limitations;
subscription requirements or renewal terms (if any);
any material limitations (time‑limited, account‑locked, OEM, academic, non‑transferable, etc.); and
Key status (new/unused, or otherwise accurately described).

4.4 Record‑keeping; proof of legitimacy (anti‑fraud control)

Sellers must maintain complete and accurate records evidencing lawful acquisition and the right to resell each Key (e.g., invoices, supply chain confirmations, authorization letters, and redemption status evidence) for at least 24 months after the relevant Transaction (or longer if required by law or pending disputes). Sellers must provide such records to Brytesoft upon request within the timeframe specified by Brytesoft.

4.5 Prohibited conduct/items

You must not use the Platform to:

sell or attempt to sell Keys obtained through fraud, chargeback, stolen credentials, or unauthorized access;
sell Keys that are generated, duplicated, or otherwise illegitimately created;
misrepresent region/edition/platform compatibility;
circumvent or encourage circumvention of publisher/platform restrictions in a Listing;
engage in off‑platform solicitation to avoid Fees; or
violate these Terms, applicable law, or third‑party rights.

4.6 Marketplace enforcement

Brytesoft may remove Listings, restrict Accounts, delay payouts, place reserves, require additional verification, or suspend/terminate Accounts where we reasonably suspect prohibited activity, fraud, infringement, or policy violations. Our enforcement may be immediate where risk is urgent.

5. Seller Representations & Warranties

By creating Listings and selling Keys, the Seller represents and warrants that for each Key sold:

5.1 Lawful source & authenticity

The Key is authentic, lawfully obtained, and not derived from fraud, theft, malware, phishing, stolen payment instruments, or unauthorized access.

5.2 Validity and non‑redemption

Unless clearly disclosed otherwise in the Listing, the Key is valid, unused, and not previously redeemed at the time of delivery to the Buyer.

5.3 Accurate Listing

The Listing accurately states all material terms and limitations (edition, region, platform, activation method, restrictions, subscription requirements).

5.4 Rights and compliance

The Seller has the right to sell the Key, and the listing, sale, and delivery do not infringe third‑party rights and do not violate applicable law or binding third‑party terms applicable to the Seller.

5.5 Cooperation; evidence

The Seller will cooperate promptly and in good faith with Brytesoft’s customer support, dispute resolution, and MBG process (including providing evidence, replacement Keys, and funding refunds where required).

5.6 No interference

The Seller will not take any action intended to invalidate, revoke, or impair a Buyer’s use of a Key after delivery, except where required by law or publisher/platform enforcement outside the Seller’s control.

5.7 Reimbursement obligation

The Seller is responsible for all amounts properly refunded or reversed under Section 10 (MBG) and Section 11 (Chargebacks), and any associated reasonable costs/fees imposed on Brytesoft by payment providers, unless the outcome results solely from Brytesoft’s error.

6. Buyer Obligations and EULA Compliance

6.1 EULA compliance is the Buyer’s responsibility

Buyers are solely responsible for reviewing and complying with applicable EULAs and publisher/manufacturer/platform rules, including region, hardware, account, transfer, and activation restrictions.

6.2 Compatibility checks

Before purchasing, Buyers must confirm the Key is compatible with their device, operating system, platform, region, and product edition, and that they meet any prerequisites disclosed in the Listing.

6.3 No misuse or abuse

Buyers must not submit false claims, fabricate evidence, exploit support/MBG processes, or engage in chargeback abuse.

7. Orders, Delivery, and the Digital Nature of Goods

7.1 Digital delivery

Keys are delivered digitally (e.g., via Account display, email, or another Marketplace‑designated method).

7.2 Delivery timing

Delivery timing may vary due to Seller practices, product type, verification, fraud checks, system availability, or payment authorization.

7.3 Deemed delivery; system records

A Key is considered delivered when it is made available to the Buyer through the Buyer’s Account, email, or other Marketplace‑designated delivery method. Platform records (including access logs, timestamps, and delivery status) may be used as evidence in disputes.

7.4 Digital access risk

Buyers acknowledge that digital goods can be accessed immediately upon delivery. Accordingly, refunds and replacements are governed exclusively by Section 10 (MBG) and applicable law.

7.5 Storage and security after delivery

After delivery, the Buyer is responsible for keeping the Key confidential and secure. Brytesoft is not responsible for Keys disclosed or compromised due to Buyer actions or negligence.

8. Fees, Payments, and Taxes

8.1 Fees

Brytesoft may charge Buyers and/or Sellers Fees as displayed during checkout, in Seller tools, or otherwise on the Platform.

8.2 Payment providers

Payments may be processed by third‑party payment processors under their terms. You agree to comply with those terms.

8.3 Pricing and currency

Prices, applicable currency, and any currency conversion (if any) are shown during checkout. Exchange rates and processor charges may apply.

8.4 Taxes

Sellers are solely responsible for determining, collecting, reporting, and remitting any taxes applicable to their sales (where required by law). Brytesoft may withhold or collect amounts where legally required or where payment providers impose requirements.

9. Customer Support, Complaints, and Dispute Resolution

9.1 Support channels

Brytesoft provides first‑line customer support to Buyers and Sellers through Platform support channels.

9.2 Mediation role

For disputes relating to a Transaction (including invalid Key, wrong product/region, already‑redeemed Key, activation errors, or non‑delivery), Brytesoft acts as a mediator and MBG administrator to promote fair outcomes.

9.3 Evidence standards

We may request reasonable evidence, including screenshots/video of error messages, platform region settings, error codes, device/OS details, and other information reasonably necessary to verify the claim.

9.4 Seller cooperation required

Sellers must respond within the timelines specified by Brytesoft. Failure to cooperate may result in adverse decisions, restrictions, delayed/withheld payouts, reserves, or suspension.

9.5 Outcomes

Brytesoft may facilitate outcomes including:

replacement Key;
refund;
where offered and expressly accepted by the Buyer, store credit.

9.6 Good faith and integrity

Parties must participate in good faith. False statements, fabricated evidence, harassment, or abuse may result in account action.

9.7 Finality

To the maximum extent permitted by law, Brytesoft’s MBG determinations and dispute outcomes are final for Platform administration purposes, without prejudice to any non‑excludable statutory rights.

10. Money‑Back Guarantee and Refund Policy (MBG)

10.1 Overview

Brytesoft offers a Money‑Back Guarantee for eligible Transactions. The MBG is a Platform service designed to provide a structured resolution process for digital Keys, which by their nature may be delivered instantly and may be non-returnable once used.

For convenience, Brytesoft may publish a public summary of the MBG on the Platform (for example at brytesoft.com/refunds). If there is any conflict between that summary and these Terms, these Terms control to the extent permitted by law.

10.2 How to submit an MBG request

To request a refund or replacement, you must:

contact Brytesoft support through the Platform (or other official Brytesoft channel);
provide the order/Transaction identifier; and
provide the evidence requested under Section 9.3 and/or Section 10.4.

10.3 Time limit

You must submit your MBG request within fourteen (14) days of the purchase date/time shown in your order confirmation (the “MBG Window”), unless mandatory law requires a longer period.

Requests submitted after the MBG Window may be denied, but Brytesoft may still, at its discretion, provide troubleshooting assistance.

10.4 Eligible MBG scenarios and required conditions

(A) Non‑Functional Key (Refund or Replacement)

A Key is “Non‑Functional” if, when used in accordance with the applicable Listing and publisher/platform activation instructions on a compatible device/region/edition, it:

(i) fails to activate due to invalid/used/revoked status; (ii) is already redeemed or otherwise unusable; or (iii) is materially not as described such that it cannot be activated as purchased (e.g., wrong edition/region where the Listing was inaccurate).

Eligibility requirements:

you submit the request within the MBG Window;
you provide reasonable proof of the issue (e.g., error code/messages and activation attempt evidence); and
you cooperate with reasonable troubleshooting steps requested by Brytesoft and/or the Seller.

Outcome: If the above requirements are met, Brytesoft will approve a remedy, which may be (at Brytesoft’s option, acting reasonably):

a replacement Key, or
a refund of the amounts paid for the Transaction (including any Buyer‑facing service fee charged by Brytesoft in connection with the Transaction, if applicable).

(B) Erroneous Purchase (Replacement Only)

If you purchased the wrong product by mistake (“Erroneous Purchase”), you may request a replacement only (not a refund), provided that:

you submit the request within the MBG Window;
the Key has not been Activated or redeemed;
the Key has not been transferred to any third party;
you provide a written declaration that the Key has not been used and will not be used, and has not been transferred and will not be transferred; and
you cooperate with any verification steps required by Brytesoft.

Outcome: If approved, Brytesoft will arrange a replacement (exchange) consistent with the value of the original Transaction (subject to any price difference, which may require additional payment or may result in a credit if Brytesoft offers such a mechanism).

10.5 Requests that will not be approved

To the maximum extent permitted by law, an MBG request may be denied if:

the Key has been Activated, redeemed, linked to an account, or otherwise used, and therefore is not reusable or resellable;
you refuse or unreasonably decline reasonable troubleshooting assistance requested to verify or resolve the issue;
the request is submitted outside the MBG Window;
Brytesoft reasonably suspects fraud, abuse, or bad faith; or
the issue is caused by Buyer’s failure to meet disclosed compatibility requirements, misuse, breach of EULA, or attempting activation in a restricted region contrary to disclosed restrictions.

10.6 Refund timing and method

If a refund is approved:

Brytesoft will initiate the refund within 24 hours of approval (or as soon as practicable) on Business Days; and
refunds are issued to the original payment method where possible.

You acknowledge that actual receipt of funds depends on your payment provider, card issuer, or bank processing timelines, which are outside Brytesoft’s control.

10.7 Effect of refund or replacement; prohibition on use

If you receive a refund or replacement:

you must not use, redeem, or transfer the original Key;
to the extent technically feasible, Brytesoft and/or the Seller may take steps to invalidate or disable the original Key and/or notify relevant platforms; and
any attempt to use a refunded/replaced Key constitutes a material breach and may result in account termination, denial of future MBG claims, and recovery of losses.

10.8 Seller funding and operational recovery

Where Brytesoft issues a refund or replacement under the MBG, the Seller authorizes Brytesoft to recover the relevant amounts from Seller balances and/or future payouts, and to place reserves to manage risk.

10.9 Changes to the MBG

MBG rules may be updated prospectively. For a given Transaction, the MBG terms in effect at the time of purchase will apply unless the change is required by law or is more favorable to the Buyer.

10.10 Exclusive Brytesoft remedy; statutory rights preserved

The MBG is the exclusive contractual remedy against Brytesoft in respect of Keys and Transactions, except to the extent mandatory law provides otherwise. Nothing in these Terms limits any rights you may have against a Seller under applicable law.

11. Chargebacks, Reversals, and Fraud Prevention

11.1 Contact support first (where practicable)

Before initiating a chargeback or payment reversal, you agree to contact Brytesoft support and follow the MBG process where practicable. This clause does not limit your rights in cases of unauthorized transactions or where mandatory law requires otherwise.

11.2 Digital delivery disputes

Because Keys are delivered digitally, “item not received” claims may be evaluated using Platform delivery records (Section 7.3) and dispute evidence.

11.3 Investigation rights

Brytesoft may request information and may suspend dispute resolution, restrict Accounts, delay payouts, or place reserves while investigating suspected fraud, chargeback abuse, or policy violations.

11.4 Consequences and recovery

If Brytesoft reasonably determines chargeback abuse, fraud, or manipulation occurred, Brytesoft may:

suspend or terminate the Account;
block future purchases/listings;
deny MBG claims;
set‑off amounts against Seller payouts or Buyer balances (where applicable); and/or
cooperate with payment providers or authorities where required.

12. IP Infringement Notices and Takedowns

12.1 Reporting

Rights holders (or authorized agents) may report alleged infringement under [email protected].

12.2 Required information

To facilitate handling, notices should include:

identification of the protected work/mark;
identification of the allegedly infringing Listing/Content (including URL/Listing ID);
basis for the claim and supporting documentation; and
contact details of the notifier.

12.3 Action

Brytesoft may remove or disable access to allegedly infringing Content, request additional information, and take action against repeat infringers, including suspension or termination.

12.4 Counter‑notice (optional)

Where appropriate, Brytesoft may allow the affected user to submit a counter‑notice or clarification. Brytesoft may restore content at its discretion unless prohibited by law or where risk remains.

13. Disclaimers

13.1 No warranties for Keys (Marketplace intermediary)

To the maximum extent permitted by applicable law, Brytesoft disclaims all warranties and liability arising from or relating to Keys sold on the Platform, including issues concerning authenticity, legality, origin, chain of title, non‑functioning/invalid keys, revocation, region locks, compatibility, bans/suspensions, or publisher/platform enforcement actions.

13.2 Seller responsibility

Sellers are solely responsible for the Keys they sell and their Listings, and for fulfilling obligations to Buyers under the sale contract and applicable law.

13.3 Buyer’s EULA responsibility

Buyers bear responsibility for complying with EULAs and publisher/platform rules. Brytesoft is not responsible for losses arising from a Buyer’s breach of an EULA or third‑party rules.

13.4 Platform provided “as is”

The Platform and support services are provided on an “as is” and “as available” basis. Brytesoft does not guarantee uninterrupted, secure, or error‑free operation.

13.5 Non‑excludable rights preserved

Nothing in these Terms excludes or limits liability that cannot be excluded under Hong Kong law, and any exclusions/limitations apply only to the maximum extent permitted by law.

14. Limitation of Liability

14.1 Indirect loss excluded

To the maximum extent permitted by law, Brytesoft will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunities.

14.2 Liability cap (USD)

To the maximum extent permitted by law, Brytesoft’s total aggregate liability arising out of or related to the Platform or these Terms (whether in contract, tort (including negligence), misrepresentation, restitution, or otherwise) will not exceed the greater of:

the total Fees paid to Brytesoft by you in the three (3) months immediately preceding the event giving rise to the claim; and
USD $100,

and in all cases excluding amounts paid for the Key to the Seller.

14.3 Mandatory carve‑outs

fraud or fraudulent misrepresentation;
wilful misconduct; or
any liability that cannot be limited or excluded under applicable law (including, where applicable, liability for death or personal injury caused by negligence).

14.4 Allocation of risk

You acknowledge these limitations reflect a fair allocation of risk given Brytesoft’s limited role as a marketplace intermediary.

15. Indemnity

To the maximum extent permitted by law, you agree to indemnify and hold harmless Brytesoft, its affiliates, directors, officers, employees, and agents from and against claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

your breach of these Terms;
your Listing, sale, purchase, or use of any Key;
your violation of any law, regulation, EULA, or third‑party rights;
fraud, misrepresentation, or unlawful conduct by you; or
any third‑party claim relating to Keys you sold or purchased.

Brytesoft may assume control of the defense of any claim subject to indemnity, and you agree to cooperate.

16. Reserves, Withholding, and Set‑Off

16.1 Reserve/hold

Brytesoft may place reserves or holds on Seller balances, delay payouts, or withhold amounts where Brytesoft reasonably believes it is necessary to manage risk, including disputes, chargebacks, fraud investigations, or policy breaches.

16.2 Set‑off

Brytesoft may set‑off amounts owed by a Seller (including refunds, chargebacks, Fees, penalties, or dispute outcomes) against current or future Seller balances/payouts to the extent permitted by law and payment provider rules.

16.3 Negative balance

If offsets exceed a Seller’s available balance, the Seller remains responsible for paying the shortfall to Brytesoft upon demand.

17. Export Controls, Restricted Jurisdictions, and Compliance

17.1 Legal use only

You may not use the Platform where prohibited by applicable law.

17.2 Export/sanctions compliance

You are responsible for ensuring your purchase, sale, and use of Keys comply with applicable export controls, sanctions, and restricted‑jurisdiction rules.

17.3 Regional restrictions

Many Keys have region/activation restrictions. Buyers are responsible for confirming compatibility and legality of use in their location.

18. Privacy and Data Handling

18.1 Privacy Policy

Our collection and use of personal data is described in the Brytesoft Privacy Policy. By using the Platform, you agree to our handling of data in accordance with that policy.

18.2 Dispute evidence and technical data

You consent to us collecting and processing evidence and technical data (e.g., screenshots, logs, timestamps, device/platform details) reasonably necessary to provide support, prevent fraud, and resolve disputes.

18.3 Retention

We may retain Transaction and dispute records for compliance, risk management, and legal purposes, subject to applicable law and our Privacy Policy.

19. Intellectual Property and Content

19.1 Brytesoft IP

The Platform, software, design, and branding are owned by or licensed to Brytesoft and protected by intellectual property laws.

19.2 User Content license

You grant Brytesoft a worldwide, non‑exclusive, royalty‑free license to host, store, reproduce, display, distribute, and otherwise use your Content (including Listings) as necessary to operate, secure, market, and improve the Platform.

19.3 Removal and enforcement

Brytesoft may remove Content that violates these Terms or applicable law, and may take action against repeat infringers.

20. Communications, Notices, and Electronic Consent

20.1 Electronic communications

You consent to receive communications electronically (email, in‑account notices, support tickets).

20.2 Notices

Unless required otherwise by law, notices are deemed given when sent to your Account email and/or posted to your Account dashboard.

20.3 Language

These Terms are drafted in English. If translations are provided, the English version prevails to the extent permitted by law.

21. Force Majeure

Brytesoft is not liable for delays or failures caused by events beyond our reasonable control, including outages, cyber incidents, payment network failures, natural disasters, war, government actions, labor disputes, or internet service disruptions.

22. Suspension and Termination

22.1 Your right to stop using the Platform

You may stop using the Platform at any time.

22.2 Brytesoft’s right to suspend/terminate

Brytesoft may suspend or terminate Accounts, restrict Listings, delay payouts, place reserves, or block Transactions where Brytesoft reasonably suspects fraud, policy violations, unlawful conduct, or risk to the Platform or other users.

22.3 Effect of termination

Provisions that by their nature should survive termination (including Sections 10–16, 19, 24) will survive.

23. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on the Platform with a revised “Last updated” date. Continued use after changes become effective constitutes acceptance. If changes materially reduce your rights, we will take reasonable steps to notify you, and you may stop using the Platform.

24. Governing Law and Jurisdiction (Hong Kong)

24.1 Hong Kong law governs

These Terms and any dispute or claim (contractual or non‑contractual) arising out of or in connection with the Platform or Transactions are governed by the laws of the Hong Kong Special Administrative Region.

24.2 Courts of Hong Kong

Subject to mandatory consumer rights that apply to you, you agree that the courts of Hong Kong have exclusive jurisdiction to settle disputes arising out of or in connection with these Terms.

25. Miscellaneous

25.1 Severability

If any provision is held invalid or unenforceable, the remaining provisions remain in effect.

25.2 No waiver

Failure to enforce any right is not a waiver.

25.3 Assignment

You may not assign your rights or obligations without our consent. We may assign these Terms to an affiliate or successor.

25.4 Entire agreement

These Terms (plus incorporated policies, including the Privacy Policy and MBG summary pages) form the entire agreement between you and Brytesoft regarding Platform use.

25.5 Third‑party beneficiaries

Except as expressly stated, these Terms do not confer any rights on any third party.

26. Contact

Marketplace / Platform operator (legal entity): Des Voeux Digital Limited (Hong Kong)

Registered address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong

Support: [email protected]

IP/Infringement contact: [email protected]

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